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GuideBuoy AI

GuideBuoy AI

Tell us once. We'll help you carry it from here.

If you've been scammed, or you're stuck in a dispute with your bank, your e-wallet or payment app, or your mobile operator, you're in the right place, and we're here to help. GuideBuoy helps turn what happened into one clear, organised record.

Not legal advice — a calm, structured way to get your facts in order.

Not sure where to start? Check my complaint path
GuideBuoy’s avatar

Tell GuideBuoy what happened — in your own words.

There is no wrong way to begin. You can edit your words before continuing.

An unfinished story is kept in this browser tab, so reloading the page or signing in won’t lose it. It is deleted when you close the tab. Voice is sent for transcription when you stop recording.

What should I include?
  • What happened, step by step, with dates and times
  • How the scammer first contacted you, and who they pretended to be
  • Whether you entered or shared any login, password, one-time code or token, and how
  • How much was taken, and from which accounts or cards (bank account, debit card, credit card, e-wallet)
  • Who you have already contacted (your bank or payment provider, the police, ScamShield) and when
  • Any report or reference numbers from the bank or the police
  • What the bank has said since, and whether you have a written reply

Three ways we can help

Free evaluation

S$0

Organise your facts and get an assessment of where you stand and your options, free.

  • No payment required
  • You confirm every fact before anything is written

Generated automatically by GuideBuoy AI using a pre-built workflow. It has not been reviewed by a person. For a human review, book a consultation (S$99 / 30 min).

Human consultation: S$99 for 30 minutes. Email info@guidebuoyai.sg to book.

Start free — no card required

Bank dispute pack

S$18

Available shortly

Haven’t sent your bank a full written complaint yet, or not sure yours was complete? We’ll prepare one with you, with the evidence the bank expects and the regulatory framework in mind.

  • A concise, formal complaint with the key facts and your evidence
  • For before your bank’s final reply; a separate option

Generated automatically by GuideBuoy AI using a pre-built workflow. It has not been reviewed by a person. For a human review, book a consultation (S$99 / 30 min).

Human consultation: S$99 for 30 minutes. Email info@guidebuoyai.sg to book.

Start with the free evaluation

FIDReC escalation pack

S$188

Available shortly

FIDReC is Singapore’s independent dispute resolution centre for consumers and financial institutions; it costs nothing to start. Go within 6 months of your bank’s final reply, or 4 weeks after a written complaint the bank hasn’t resolved.

  • A comprehensive case pack with every material fact and the arguments on both sides, ready for FIDReC’s process
  • A separate option: no bank pack needed first

Generated automatically by GuideBuoy AI using a pre-built workflow. It has not been reviewed by a person. For a human review, book a consultation (S$99 / 30 min).

Human consultation: S$99 for 30 minutes. Email info@guidebuoyai.sg to book.

Start with the free evaluation

A calmer way to move forward

Keep one organised record.

Bring your story and supporting material together before deciding which organisation to contact.

Start organising for free.

Tell your story, add supporting material, and receive a draft when your case is ready.

You stay in control.

Review the information GuideBuoy organises and decide whether you want to continue at each step.

The journey in one glance

Tell your story → Add supporting material → Answer focused questions → Review your draft → Choose your next step → See further options where offered.

See exactly how it works