Six calm steps
From something went wrong to here’s my organised case.
GuideBuoy keeps the information you add to your case workspace so you can review your story, evidence and next steps together.
Tell GuideBuoy what happened
Type or speak in plain language. GuideBuoy transcribes voice and helps identify the kind of complaint without judging how you tell it.
Save your case and add proof
Create an account, then add screenshots, statements, messages, receipts or reference numbers. Even one document is enough to begin.
Answer focused questions
GuideBuoy asks only for details that are missing. “I’m not sure” is always acceptable while documents process in the background.
Confirm your facts, then receive your free evaluation
Check what GuideBuoy found in your story, answers and documents, settle anything that differs, then review your free evaluation in your Report Hub.
See your suggested next step
Based on the facts you confirmed, GuideBuoy suggests a next step and explains why. The choice remains yours.
Choose a separate pack if you need one
A bank dispute pack before your bank’s final reply, or a FIDReC escalation pack after it. Each is separate; neither requires the other.
Complaint paths in plain words
Pathway signals are informational, not decisions. The relevant organisation or authority decides what happens next.
After preparing your information
Timelines and requirements vary. Check the receiving organisation’s official information before acting.
- Step 1Submit through the official channelGuideBuoy does not send a complaint on your behalf.
- Step 2Keep the acknowledgementSave the organisation’s reference and messages with your own records.
- Step 3Check the official statusUse the organisation’s official channel for updates or requests.
- Step 4Review the next stepIf the issue remains unresolved, check the current official escalation requirements.