Complaint path
Tell GuideBuoy what happened.
Share the situation in your own words. GuideBuoy will organise the information and help identify a possible next route.
Tell GuideBuoy what happened — in your own words.
There is no wrong way to begin. You can edit your words before continuing.
An unfinished story is kept in this browser tab, so reloading the page or signing in won’t lose it. It is deleted when you close the tab. Voice is sent for transcription when you stop recording.
What should I include?
- What happened, step by step, with dates and times
- How the scammer first contacted you, and who they pretended to be
- Whether you entered or shared any login, password, one-time code or token, and how
- How much was taken, and from which accounts or cards (bank account, debit card, credit card, e-wallet)
- Who you have already contacted (your bank or payment provider, the police, ScamShield) and when
- Any report or reference numbers from the bank or the police
- What the bank has said since, and whether you have a written reply